How do I place an Order?
All items on our website have [Add to Shopping Card] links
when they are available for purchase, so you can add them directly and easily
into the Shopping Cart Order Form. When you are done shopping, you may view
your Shopping Cart by clicking on the [Shopping Cart] link
found in the page header or wherever else you find it. You can select shipping
methods and get your total automatically. Despite this automation, all completed
orders will still be reviewed by a person to get the details right for you!
Your payment and shipping information is gathered in an encrypted form over
a Secure Server for data transmission protection.
You may also call us at (954)447-9232 to place your orders during
our shop hours. If you call and get a voice mail then please leave a detail
message with call back number, we may be busy with in-store customers at that
moment (we are a real store!) but one of our associate will return your call
within 24hours.
No matter how you order, your personal sensitive data is retrieved and used
only by us, no third parties. A person reviews and processes your order, and
a person sends you a detailed confirmation email. If your order includes special
instructions in the "Comments" section of the order form, a person
will read carefully and follow through on all the details. You have the opportunity
to change or cancel your order before it is shipped. A person is available
by email or telephone to assist you during business hours and beyond (we are
not quite a 24/7 operation).
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How
do I add another item to my order?
After you click [Add to Shopping Cart] for your first item,
you will be taken to the Shopping Cart. If you want to add another item to
your order, Click on the [Return to Store] button located at the top right
conner. This will take you back to the page you were viewing before, and you
can continue browsing the website for more items! Clicking on [Add
to Shopping Cart] or [Shopping Cart] will take you back to your Shopping
Cart again!
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When
I click on "Add to Shopping Card" why do I get a message "Sorry,
The item you have selected is out of stock"?
In most cases, we remove any item that we do not have in stock, but occasionally
an order will come in immediately prior to you placing your own order, and
the item will become unavailable before the order button has been modified!
Another possibility, is that you are viewing a page that has been updated,
but your computer is showing you an older stored (cached) version of it. To
make sure you are seeing the most recent version of our web page, click "Reload/Refresh"
on your browser toolbar...more about this.
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How
do I pay for my purchases?
For domestic orders we accept all major credit cards (Visa, MasterCard, Amex
and Discover card)
22ktonline Checkout
For Master Card, Visa, Amex, Discove card order
use our fast, and Secure shopping cart through linkpoint.
|
|
Google Checkout
Checkout made simple with Google. Secure, fast,
and great privacy options. Try it today. |
|
PayPal Express Checkout
Checkout made easy by PayPal. Secure, fast,
and simple. Use your PayPal account. Master Card, Visa, Amex, Discover |
|
|
We also accept the bank check or Certified check
but no longer accept personal checks for on-line purchases (we had one too
many orders whose checks never arrived). When you use your credit card at
www.22ktonline.com, we do not capture
your funds immdediately. For your own protection, we charge your credit card
only if the item you have ordered is in stock and ready to ship that same
day. You may buy at our web-store with confidence.
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Is
your site secure?
We guarantee that every transaction you make at Saman Jewelers will be 100%
safe. The Saman Jewelers site was developed to
support secure online purchasing through secure socket layer (SSL) technology;
using 128 Bit encryption. This technology works best when the site is viewed
using Microsoft's Internet Explorer or Netscape Navigator. All information
that you provide during the shopping process is encrypted for your protection.
(You'll know that you're in an encrypted area when you see a solid key when
using Netscape Navigator or a closed lock when using Internet Explorer.) Furthermore,
information provided to us as a result on your online purchase is completely
confidential and will not be disclosed or sold to any other party.
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How
do you ship my order, or can I select how it is shipped?
Yes you can. We have multiple shipping options, choose one that suite your
needs.
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When
will my order be shipped?
This depends on our Shop Hours and the day/time of day your order is retrieved
from our computer or called in. Your order for in-stock items usually ships
out within 2 weekdays. We will confirm the shipping or delivery date in an
email confirmation. If delivery time is critical, please feel free to contact
us in advance of ordering!
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Do
you ship outside the United States?
Currently, our online credit card processor limits us to accept any international
order but we can still fullfil order for outside the United States if the
payment method is via Google Checkout, Pay Pal, or
using Certified Bank Check. If customer
deceide to pay by Bank Check then they need to send a detail email message.
We can hold the item for 5 days to receive their funds. Once we receive the
funds and the funds are clear successfully we send the confirmation via email
and ship the items very same day.
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Do your prices
include import duties?
All of our prices are excluding shipping and any customs or import duties
that may be applied. As every country has their individual demands, we suggest
that you investigate this point prior to making any purchase.
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Will I owe sales
tax on my order?
Orders shipped to a Florida address will be charged a 6.0% sales tax on merchandise,
excluding shipping. No tax is added on orders shipped anywhere else...well,
that's the Florida law, and they need the money...
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Can
you ship my order to someone else as a gift?
We are happy to send your order out as a gift! On the Shopping Cart, enter
the gift recipient address for the correct shipping address. On the CheckOut
form, you will enter both the gift recipient shipping address, as well as
your credit card billing address. You can also provide additional instruction
in the comments field. Please note... if you do not tell us that this is in
fact a gift, then we assume that your order is NOT a gift, so your name and
receipts name will be included in the package!
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I
placed an order, but I did not receive any email confirmations, what does
that mean?
You should received TWO emails from us after placing an on-line order. The
first is automated, and is sent immediately after your order is submitted,
the second is sent by a person after reviewing your order to confirm shipping
dates. If you received the first email, then the second will arrive within
12 hours (excluding weekends). If you did not receive the first, then the
most likely problem is a wrong email address entered in the Shopping Cart.
Please contact us at (954)447-9231 or send us a email at
customerservice@22ktonline.com
with your order and contact information.
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I
placed an order, how do I print a copy of it?
You can print the "Thank You" screen that appears after your order
is submitted and accepted, using the Print feature of your Internet Browser.
You will also receive an email receipt for your order, which you can print
from your email system.
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Where
is my order, what if it arrives late or not at all?
After you placed your order, we emailed you with a delivery date by the carrier
method you selected. If it is now beyond that date, please contact us for
tracking information (all orders by UPS and FedEx can be tracked en-route).
Expedited shipping services offer a money-back guarantee. In the rare and
unfortunate circumstance that your package is permanently lost in transit,
we will either replace the item or refund you in full.
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How
do I order a ring in a particular size, or re-size?
Because of the unique handmade designs and limited production, we do not carry
multiple ring sizes of the same style. If you like any ring that is not your
size, you can email us for the possibility of re-sizing and we will let you
know if it is doable or not.
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Can I track my order shipment?
Yes, you can. In your 2nd email from us (confirmation email about shipping
dates), we also provided you a tracking information, that is available for
all packages shipped! Use the tracking number on the USPS or FedEx tracking
websites to see the status of your shipment (available by the end of the day
your package is shipped). If you did not get the tracking link from us in
an email, contact us with your name and order number!
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Are your prices in US dollars?
Yes.
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What procedure am I to follow if I receive damaged goods or am not satisfied
with the goods that I receive?
Please read our return
policy.
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What is normal delivery
time before goods are dispatched?
Most goods are dispatched within 3 working days. In the event that your order
will be dispatched in more than 3 days, we will inform you by email.
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I put items in
my Shopping Cart, but how do I check my Shopping Cart again?
You can go back to your Shopping Card any time by clicking in the [Shopping
Cart] link at the top menu bar.
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I clicked on [Add to Shopping Card] but
nothing happens, what do I do?
Occasionally there is a hang-up in the processing of your order request before
getting to the [Shopping Cart], so you experience a "delay"
or "freezing". In most cases, the item is put into your Shopping
Cart right away, but you cannot see this! Technical people tell us that the
software's complex code (script) pulls information from many computers and
needs to communicate back to your particular computer, and along the way a
small hang-up can occur. Most of the time the problem may resolve if you re-click
on [Shopping Cart] button. You can always refresh or open a new browser
window to restart again if the problem persists.
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I put items in my Shopping Cart, but
how do I check my Shopping Cart again?
You will notice that all (or part) of the item bodytextiption in your Shopping
Cart will be underlined. This is a link to the enlarged image and bodytextiption
page for that item. If you click on this, it will take you to that particular
page...but do not click on [Add to Shopping Cart] again, it is already
in your Shopping Cart!. You may go back to your Shopping Card by clicking
in the [Shopping Cart] link at the top menu bar or browse other Categories
from the left menu bar.
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I have more
than one quantity for the item I want to buy in my Shopping Cart, how do I
correct that?
You may have clicked on [Add to Shopping Card] twice, causing this to happen.
Simply change the quantity to 0 and choose Update My Cart.
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How do I order
more than one of the same item?
Please note, that we carry unique and limited production pieces, so we may
only have the ONE available! Some time we may have multiple pieces for the
same design, so always call us in advance before placing the order for more
than one of the same item.
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How long will my
Shopping Cart selections remain available?
Items you have put into your Shopping Cart may remain in your Cart for up
to 24 hours, until you complete CheckOut and place your final order. Until
the order is completed with payment, though, your merchandise is not set aside
for you, and could be ordered by someone else and sell out. But enjoy browsing
our website at your leisure, selecting items you think you want, then go back
to it and make your final decisions!
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What is CVV2 Security Code and where to
find it?
CVV2 is an important feature ensuring security when you are using your credit
card for transactions on the Internet and over the phone. "CVV"
is an abbreviation for "Card Verification Value". For Discover Card
the same thing is called the "Cardmember ID".
Most credit cards, such as *Visa*, *Mastercard*, and *Discover*, have a three-digit CVV2 number printed in the signature space on the back. It is always the last group of numbers in the signature space on the back of the card. Please keep in mind that it is NOT part of your regular credit card number.
The CVV2 is a means of fraud protection that helps validate two things: that the customer has the credit card in their possession and that the credit card number is legitimate.
By preventing fraud CVV2 helps keep costs down for everyone.
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When am I charged for my order?
You are charged the same day that the goods are shipped from our warehouse.
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How
do I make sure I am seeing the most up-to-date pages?
We make changes to SAMAN JEWELERS website daily! If you wonder whether the
page you are viewing is current, simply click on "Reload/Refresh"
in your browser toolbar. If you ALWAYS want your browser to check for the
newest page, because many computers are set up to economize downloads by saving
or "caching" recently viewed files, the following steps may be taken
in your browser settings:
Internet Explorer...
1. Select the Tools pull-down menu.
2. Select Internet Options.
3. Select the General tab.
4. Under Temporary Internet Files, select the Settings button.
5. Under "Check for newer versions of stored pages,"
select "Every visit to the page."
Netscape Navigator...
1. Select the Edit pull-down menu.
2. Select Preferences.
3. Under the Advanced option, select Cache (you may need to click the + symbol
next to Advanced to see this).
4. Under "Compare the page in the cache to the page on the network," select "Every time I view the page."
5. Click OK.
You may want to check the "Help" available for your particular version
of browser, and make a note of how your browser was set BEFORE you make any
changes to it...in case you want to change it back!
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What is your return
policy?
If for any reason you do not like the item you
have bought, you may return it for an even exchange or a store credit, within
ten business days, we will ship you the new item as soon as we receive the
one you have shipped back to us. we will charge the difference if any, to
the same account used originally. Please send the items for exchange with
a note, bodytextibing the item code of the item you want in exchange, your address,
phone number and email address. You may use any carrier, you prefer, to send
the Jewelry back to us, please maintain all details of your shipment. The
address to return the jewelry back to us is the same that is on the invoice
you receive, or you may access it here
If you are undecided about what you want to exchange it with, you may request
us, in a note to maintain a store credit in your account. When you place the
order in the future, just send us an email with your order number so we can
adjust the store credit against that order.
Please note that we require the customers to pay for
the return shipping, from our side, when they demand an exchange, within the
specified time limit of ten business days.
Sorry, we cannot issue full refunds on your
credit card accounts, without charging a 15% restocking fee. If you require
a refund on your credit card, we will issue it after deducting the restocking
fee and the shipping charges. If you wish to know the reasons, why we do this,
please read further, the reasons are given below.
Reasons for why we cannot issue a refund on your credit
cards: When we charge your cards and ship you the jewelry, we are charged
a commission by the credit card processors, if we give you a credit on your
cards we are again charged a commission, plus the handling and restocking
the products back to inventory, all amount to about 15% extra expense which
is also called a restocking fee. We do not want our customers to pay a restocking
fee, and at the same time do not wish to absorb the loss of 15% without making
a sale, we could compensate for the losses by increasing our sale prices,
but we do not wish to put the burden for paying higher prices on all our customers
as most of our customers, only require an exchange, so we offer an even exchange
or store credit for which, there is no extra charge, accept for the shipping
charge. Please note that due to health concerns, Nose pins are the only items
for which we do not allow exchanges or refunds.
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I received a gift purchased
from you that I would like to return, is that possible?
If for any reason you do not like the item
you have bought, you may return it for an even exchange or a store credit,
within ten business days, we will ship you the new item as soon as we receive
the one you have shipped back to us. we will charge the difference if any,
to the same account used originally. Please send the items for exchange with
a note, bodytextibing the item code of the item you want in exchange, your address,
phone number and email address. You may use any carrier, you prefer, to send
the Jewelry back to us, please maintain all details of your shipment. The
address to return the jewelry back to us is the same that is on the invoice
you receive, or you may access it here
If you are undecided about what you want to exchange it with, you may request
us, in a note to maintain a store credit in your account. When you place the
order in the future, just send us an email with your order number so we can
adjust the store credit against that order.
Please note that we require the customers to pay for
the return shipping, from our side, when they demand an exchange, within the
specified time limit of ten business days.
Sorry, we cannot issue full refunds on your
credit card accounts, without charging a 15% restocking fee. If you require
a refund on your credit card, we will issue it after deducting the restocking
fee and the shipping charges. If you wish to know the reasons, why we do this,
please read further, the reasons are given below.
Reasons for why we cannot issue a refund on your credit
cards: When we charge your cards and ship you the jewelry, we are charged
a commission by the credit card processors, if we give you a credit on your
cards we are again charged a commission, plus the handling and restocking
the products back to inventory, all amount to about 15% extra expense which
is also called a restocking fee. We do not want our customers to pay a restocking
fee, and at the same time do not wish to absorb the loss of 15% without making
a sale, we could compensate for the losses by increasing our sale prices,
but we do not wish to put the burden for paying higher prices on all our customers
as most of our customers, only require an exchange, so we offer an even exchange
or store credit for which, there is no extra charge, accept for the shipping
charge. Please note that due to health concerns, Nose pins are the only items
for which we do not allow exchanges or refunds.
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Expert
repaire Services.
Yes, we do in house repairs for the items that are purchase from us as well
as the pieces that you have purchase from some other jewelers. Repair charges
varies on a case-by-case basis. Repairs we handle by mail usually require
a shipping/handling charge. Even if the item cannot be replaced or repaired
after evaluation by us, shipping/handling charges may still apply. If you
need something fixed or replaced, email us with your name*, where you are
from*, Item number, item bodytextiption, where & when purchased, and the
nature of the problem.
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How
do I get on your mailing list?
We maintain an email list for customers who indicate they want to be on our
list while placing an order. We email special offers and news to existing
customers, and this is our only mailing list.
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Do
you have a catalog?
Our website is the perfect tool to show you a wondrous array of hand made
and imported jewelry from various parts of the world. Because of their unique
or limited production nature the designs keep on changing but we change our
website offering daily! A printed catalog for that reason could not possibly
for us...so the answer is No, however we have about 2500+ items on the web,
which are all in stock, any item which gets sold out is removed within a few
hours and new items are added to the website each day.
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What is the purity
of the gold you sell?
The gold items we sell are 22 karat in purity, which is 91.6 percent gold
in any metal, there is also some precious stone jewelry which is made in 21
karat gold purity.
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Do
you offer quantity discounts?
Most individual items offered on our website are currently available in a
quantity of ONE for immediate shipment. If you would like to Special Order
a larger quantity of one or more items, please see send us an email at
customerservice@22ktonline.com with your requirements or contact us at
(954)447-9232, and we would explore the possibilities.
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Where
do you get all your jewelry from?
Most of the jewelry we sell is imported from various places around the world
including Pakistan, Indian, Middle-East (Dubai and Saudi Arabia)and Far East
(Malaysia and Singapor)..
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